Valet Parking FAQ - Frequently Asked Questions

Yes. Since we service so many high-end clients, we deal with all types of vehicle makes and models on a regular basis. Whenever a new car comes in, we train our employees on the specifics of operating it. Additionally, when new advances are introduced to the market our management team goes directly to the dealerships and sets up a demonstration on how to properly operate the new technologies in the vehicles.

Absolutely. Our lots are very secure, and we have one of the lowest accident-per-transaction ratios in the industry. We park about 80,000 cars each month. We conduct and document damage control inspections on all vehicles prior to receiving the vehicle to ensure customer satisfaction with our services.

Yes, we require a minimum of three hours per valet for special events.

Yes, we conduct thorough criminal background checks on all applicants. We also perform DMV checks as part of our hiring process to ensure safe driving records.

While we take every precaution to care for your car, accidents do happen. In the event of an accident, we immediately document the situation and conduct an investigation into the claim. Many of our facilities have security cameras which we use to help complete the accident investigation. Should we determine to be at fault we either offer to have your vehicle fixed at our award-winning body shop or we file a claim through our insurance company.

We cover the following Bay Area cities: Atherton, Hillsborough, Burlingame, Menlo Park, Palo Alto, Portola Valley, Redwood City, San Carlos, San Mateo, Woodside, San Jose, Willow Glen, Campbell, Cupertino, Los Altos, Los Altos Hills, Los Gatos, Monte Sereno, Mountain View, Santa Clara, Saratoga, and Sunnyvale. For some clients, we also host events in Monterey and Napa.

Our experienced event planners will work closely with you to determine the right number of valets based on your guest count, venue layout, and expected arrival patterns. We use a proven model developed over years of experience to ensure optimal staffing.

With our extensive experience, we've developed a proven model for predicting demand. In the rare case that there is an insufficient number of attendants, our in-depth employee training ensures our team is prepared. Since we are the largest valet company on the Peninsula, we can call in extra valets on a last-minute basis.

Yes. Our valets are trained specifically to assist guests in all their needs, whether that means assisting with a wheelchair, offering a stable hand, or even holding an umbrella to help guests stay dry in the rain.

We provide valet services in San Mateo County, Santa Clara County, San Francisco County, Alameda County, and Contra Costa County in Northern California. We also serve Los Angeles County in Southern California and Fulton County and surrounding areas in the Atlanta metro region.

If you are hosting an event in a private location, you typically do not need a special permit. For events in public locations, special valet permitting may be required depending on the exact location. We have significant experience working with city agencies and are happy to assist you in obtaining the appropriate parking permits.

A valet, or valet parking attendant, is someone who parks and retrieves cars for guests at office campuses, hotels, restaurants, shopping centers, and any other public or private site where parking may be difficult or limited.

Valet parking provides convenience, safety, and a premium experience for guests. It eliminates the stress of finding parking, reduces walking distances, and creates a welcoming first impression at any venue or event.

It is customary to tip your valet attendant when they return your vehicle. The standard tip ranges from $2 to $5, with higher tips appreciated for exceptional service or during inclement weather.

Yes, during the time your car is parked, the valet will keep your keys in a secure, organized system. Each key is tagged and stored safely so it can be quickly matched to your vehicle when you're ready to leave.